First, remain calm. Secondly, it’s a rare occurrence, but it has happened occasionally, especially if rerouted at the last minute. If you land in Marrakech you will want to go to the “lost luggage room.” This room is a small door across from where you entered the baggage hall. It’s near the restrooms. There is a small desk in there with a man behind it who will take your information (your baggage claim tickets are important here.) He will find your luggage – more than likely it is still hanging out at your last stop. He will tell you when you can expect your luggage to arrive, usually the next day. He will give you a piece of paper with a phone number to call before returning to the airport to retrieve your luggage. Your local host will help with this the next day. If you have trouble understanding the man behind the desk, insist that he call: 0672085113 and allow you to talk with Said or 0661338955 for Habib. They can help translate for you. Sometimes the airport has wifi. In that case, you can whatsapp Nancy at +1 513-295-3260. Again, this is rare, but we want you to have the information just in case.

Hint: If there is more than one in your party and you’ve waited for quite awhile for your luggage, we recommend sending one person in the party to the “little door with the man behind the desk” as mentioned above. The other person should keep watching for the luggage. We mention this because once the line forms outside that door, it can take quite some time to get everything arranged. There is usually only one person behind the desk and it is not a quick process.

If you land in Casablanca, you should look for your airline desk after you’ve found that your luggage did not arrive.

From the time Habib met us at the airport, I felt like we were in good hands. Janet T.